Quality Policy

We are committed to provide our customers with quality products. We are an honest and trustworthy brand that does what we say.
We comply with all quality standards around the globe, especially the regional GCC requirements such as ESMA, SASO, GMark etc.

Research and development: We have a dedicated research and development team who are working around the globe.
Before a new product is developed, our research and development team conducts a thorough study.
The research phase includes innovation, quality check, product specifications, production costs and a production time line.
The research also is likely to include an evaluation of the need for the product before the design begins.
They will also ensure that the products are customer centric and it will be a solution for customer’s need.

Product development process is driven in two ways.
New Product Development: to innovate and bring new products that the market has not seen before.
Existing Product Development: to re-develop existing products, bringing better quality and performance for the same value.

We have a dedicated customer service team that is available the whole year round, to answer any queries as well as provide over the phone solutions to any issues that may arise. We also have a very efficient and dedicated service team that works closely with our customer service agents who are experts in repairing any products that may have issues including the site visits.